Terms of service

These terms are an agreement between you and [LEGAL ENTITY NAME] (company number [COMPANY REGISTRATION NUMBER]), of [REGISTERED ADDRESS]. In this document we means that company and you means the person or organisation holding a Rakaman account.

Using Rakaman means accepting these terms. If you are accepting them for a company, you are confirming that you are authorised to bind it, and you then means that company.

Our privacy policy explains what we do with personal data and forms part of this agreement.

You can create an account yourself — with an email address and a password or a one-time code, or by signing in with Google or Apple — and name your first workspace as you do. You can also join a workspace someone else has invited you to.

• You must be 18 or over to hold an account.
• An account belongs to one person. Do not share credentials — add a colleague as their own member instead, which is what roles are for.
• You are responsible for what happens under your account and for keeping your password to yourself. Tell us promptly if you think it has been compromised.
• The information you give us when the account is set up must be accurate, and you should keep it up to date.

Each workspace has an owner, and members hold a role of viewer, editor or admin. Those roles decide what each person can do, and it is for your administrators to set them appropriately — we do not police who in your organisation ought to have which.

Everything you upload or write in Rakaman stays yours. We claim no ownership of your footage, your drafts, your captions or anything else you put in.

To run the service we need your permission to handle it, so you grant us a licence — non-exclusive, worldwide, royalty-free, and lasting only as long as we hold the content — to do the following, and only in order to operate Rakaman for you:

1. Store it, back it up and transmit it.
2. Process it to make the product work — for example generating thumbnails or preview versions, and converting formats where a platform requires it.
3. Show it to the other members of your workspace.
4. Publish it to the platforms you connect, when and as you instruct. Publishing works by giving the platform a short-lived signed link, which its own servers use to fetch the file directly from our storage — so the file passes to that platform, and from that point their terms govern it as well as ours.

This licence exists so we can run the service. We do not use your content to promote Rakaman, and we do not use it to train machine-learning models.

You confirm that you have the rights to what you upload and to publish it where you publish it — including music, footage, likenesses and anything licensed from someone else. This is the obligation most likely to bite in practice, and it sits with you rather than with us.

You agree not to use Rakaman to store, create or publish anything that:

• Infringes someone else's copyright, trade mark or other rights.
• Is unlawful under Malaysian law, or under the law of a place you are publishing into.
• Sexualises children, or depicts them in any way that would be unlawful.
• Incites violence or hatred, harasses a person, or is published to deceive people in a way that causes harm.
• Contains malware, or is designed to interfere with anyone's systems.

And not to

• Breach the terms of any social platform you connect, or use Rakaman to evade a restriction one of them has placed on you.
• Publish automated spam, or content whose volume or repetition is designed to game a platform.
• Attempt to access another customer's workspace or data, probe our systems for weaknesses without our written permission, or work around our access controls or rate limits.
• Resell or white-label the service, or use it to build a competing product.
• Use the storage as a general file host for material unrelated to your content work.

If you find a security vulnerability, tell us at [SUPPORT CONTACT EMAIL] before telling anyone else, and give us a fair chance to fix it. We will not pursue anyone who does that in good faith.

We do not routinely review what you upload — your workspace is private and we would rather it stayed that way. Where we are told about a breach of this clause, or are required by law to act, we may remove content or suspend access under clause 10.

Only a workspace's owner can connect a social account to it. Connecting one authorises us to post to it on your behalf, at the times you schedule, and to read back how those posts are doing. You must be entitled to post to the account. You can remove an account at any time, which stops any further publishing to it; the privacy policy explains what removing it deletes.

Each platform's own terms apply alongside these:

• Rakaman uses the YouTube API Services. By connecting a YouTube channel, you agree to be bound by the YouTube Terms of Service, and Google handles your data under the Google Privacy Policy.
• Posting to Facebook, Instagram or Threads is subject to Meta's Terms of Service, Instagram's Terms of Use and the Threads Supplemental Terms of Use.
• When TikTok is available, posting to it will be subject to TikTok's Terms of Service, its Music Usage Confirmation and, for branded content, its Branded Content Policy. Rakaman will ask you to confirm them before each TikTok post.

What we can promise here is bounded, and it is bounded by other people's systems rather than by ours:

• Each platform's own terms continue to apply to you, and a post that breaks them can be removed or can cost you your account there. That is between you and them.
• We cannot guarantee a platform will accept a post. They apply their own limits on length, format, file size and frequency, they change those limits without notice, and they sometimes reject or hold content for reasons they do not explain.
• Some platforms restrict what an application like ours may do until it has been through their review, and some do not offer scheduling at all, in which case we publish at the scheduled moment rather than handing them a time.
• A platform can revoke our access or change its interface, which can interrupt publishing until we adapt.

Where a post fails we will surface the error to you. It is your responsibility to check that anything time-critical actually went out.

We will provide Rakaman with reasonable skill and care, and we will not remove a feature you are relying on without telling you.

We do not currently offer a service level agreement or an uptime guarantee, and we would rather say that than imply one. The service can be unavailable for maintenance, or because a dependency of ours is down. We aim to schedule planned work outside Malaysian business hours and to tell you in advance where it will be disruptive.

Rakaman is not a backup service. Keep your own copies of source footage you cannot afford to lose.

Your plan and its price are set out in the order form or quotation we agree with you. Published prices start at RM199 per month, and are exclusive of SST and any other applicable tax.

• Fees are billed monthly in advance, in Malaysian Ringgit, through [PAYMENT PROCESSOR].
• A subscription renews automatically each month until it is cancelled.
• You may cancel at any time with effect from the end of the month you have paid for. We do not refund part-months, and cancelling does not refund fees already paid.
• If a payment fails we will tell you and try again. If it is still unpaid after 14 days we may suspend the workspace under clause 10.
• We may change prices with 30 days' notice, taking effect at your next renewal. If you do not accept a change, cancel before it takes effect.

Billing questions go to [BILLING CONTACT EMAIL].

Each plan includes a storage allowance, stated in your order form. Additional storage is charged at RM99 per terabyte per month on any plan.

We measure the total size of the files held in your workspace, and we will tell you before charging for additional storage. Single uploads are capped at 5 GB.

Rakaman itself — the software, the interface, the name and the marks — belongs to us. These terms give you the right to use the service, not any ownership of it, and you may not copy, decompile or reverse-engineer it except where the law says you may despite an agreement like this.

If you send us feedback or a suggestion, we may act on it without owing you anything for it. You keep whatever rights you already had in the idea.

You can stop at any time by cancelling and asking us to delete your workspace.

We may suspend or close an account where:

• Fees are unpaid, as described in clause 7.
• Clause 5 has been breached.
• We are legally required to, or continuing would expose us or another customer to real risk.

Except where the law prevents it or the breach is serious enough to warrant acting first, we will warn you and give you a fair chance to put it right. We will also give at least 30 days' notice if we ever decide to withdraw the service altogether.

What happens to your media

After an account closes we keep your content for 30 days so you can ask for an export, and after that we delete it. During a suspension for non-payment nothing is deleted — the workspace is simply inaccessible until the account is settled.

Export is handled by a person rather than a button. Write to [SUPPORT CONTACT EMAIL] within those 30 days and we will get your files to you.

Rakaman is provided as it is. Beyond what these terms expressly say, and so far as the law allows, we exclude implied warranties — including that the service will be uninterrupted, error-free, or fit for a particular purpose of yours.

We do not warrant that a scheduled post will be accepted or delivered by a third-party platform, for the reasons in clause 6.

Nothing here excludes liability that cannot lawfully be excluded, and if you deal with us as a consumer, your statutory rights are unaffected by this clause.

So far as the law allows, neither side is liable to the other for indirect or consequential loss, or for lost profits, lost revenue, lost goodwill, or lost or corrupted data, however it arises.

Our total liability arising out of this agreement in any twelve-month period is limited to the fees you paid us in the twelve months before the claim.

Neither of these limits applies to death or personal injury caused by negligence, to fraud, or to anything else that cannot lawfully be limited.

You agree to cover our reasonable losses and costs arising from a third-party claim that your content, or your use of Rakaman, infringed their rights or broke the law — provided we tell you about the claim promptly, let you control the defence of it, and do not settle it without asking you.

Rakaman changes as we build it. We add and improve things routinely, and where we need to remove or materially reduce something you depend on, we will give you reasonable notice first.

We may update these terms — to reflect a change in the product, or in the law. Material changes are emailed to account holders at least 30 days before they take effect, and listed at the end of this document. If you do not accept a change, cancel before it takes effect; continuing to use Rakaman after that means you accept it.

The whole agreement

These terms, the privacy policy, and your order form are the entire agreement between us, and they replace anything said beforehand.

Transfer

You may not transfer this agreement without our consent. We may transfer it to a company that acquires our business, on notice to you.

If a clause fails

If any part of this is found unenforceable, the rest continues to apply.

Delay is not waiver

If either of us does not enforce a right straight away, that does not mean it is given up.

Events outside our control

Neither side is liable for a failure caused by something genuinely beyond its reasonable control.

No third parties

Nobody other than you and us can enforce this agreement.

This agreement is governed by the laws of [GOVERNING LAW JURISDICTION], and its courts have exclusive jurisdiction over any dispute arising from it.

Before starting proceedings, please raise the problem with us — most things are quicker to fix by asking.

Questions about these terms go to [SUPPORT CONTACT EMAIL], or by post to [LEGAL ENTITY NAME], [REGISTERED ADDRESS].